Hard drive manufacturers market drives in terms of decimal (base 10) capacity. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one Gigabyte (GB) is equal to 1,000,000,000 bytes.

Programs such as FDISK, system BIOS, and Windows use the binary (base 2) numbering system. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes.

Windows 98SE requires additional drivers if you are running the drive through the USB connection. Download the drivers from or alternatively you can find them on the CD supplied with the product:

Microsoft has provided the "Storage Supplement Update" on "Windows Update" website, This patch file can let IEEE 1394 devices work more stable and can be removed safely from the Windows 98SE system.

Windows Me does not require any additional drivers to be installed.

Reason :

Reformat the ATMT Drive as Fat32 .You might need 3dre party software to accomplish this task or alternatively connect it to a Windows 2000 or XP machine to reformat the ATMT drive in disk management.

*Note

Windows FAT 32 has a 4 GB file size limit and has a partition limit of 32GB.

Try assigning your drive a higher drive letter

E.g. \x: \y: \z:

Reason :

Windows XP added USB 2.0 support with service pack 1 or higher installed. For information on obtaining the latest service pack visit Microsoft's support web site.

Windows 2000 has a patch to support USB 2.0 which can be downloaded through the Windows Update feature in the operating system. However service pack 4 for Windows 2000 addresses several issues that you might experience with USB 2.0, so applying the service pack may be the best way to gain the maximum performance from your USB 2.0 drive. Microsoft document number 319973 describes how to apply the updates.

If No -

Does Window load the necessary drives for your ATMT Drive?

If not disconnect the ATMT Drive from your computer

Right click “My Computer”

Click “Manage”

In device manager click “universal serial bus controller”

Uninstall all USB open host controllers

You need to change your IP
1-1)  Enter into the dos command prompt. Type “ipconfig /renew” to verify your IP address if you use Windows 98 or above.

The reason for this is that your PC is configured to obtain IP address from the DHCP server. If you have already have a DHCP server on your network it is advised to switch the DHCP server off on the network HDD 363N as this will solve IP configuration errors. The 363N Network HDD by default has the DHCP server enabled and allocates an IP address range from 169.254.x.x.

1. Install the supplied software from the supplied CD by double clicking on the Setup.exe file found on the CD in the PC Tools Folder. The CD supplied installs drivers for windows 98 users and software for encrypting data and firmware upgrades in the future.

2. For XP, 2000 and ME users, you do not need to install the software as windows has the required drivers

3. For Windows 98 users, once you have finished installing the supplied software, you will need to reboot your PC in order for Windows 98 to recognize the MP3 player.

4. Turn on your MP3 player

5. Connect the USB cable to your USB port

6. Connect you're switched on MP3 player to the other end of the USB cable.

7. Once connected, the screen on the mp3 player will display a picture of a MP3 Player and monitor connecting. Windows will recognize the device as a “removable disk”. You will be able to see your new MP3 Players disk in “My Computer” window

Depending on which program you used to "Rip" (see our Guide to ripping" your CD collection there will be an option to enable or disable DRM (digital rights management) or PRM (personal rights management). You will need this option disable BEFORE you rip your CD's. If you rip your CD's with this option activated your WMA files will not play. There is no way to disable this option once you have ripped your CD's.

I am using Windows XP and during the installation procedure XP says the device has not been approved my Microsoft. Do I continue or abort the installation?

This is nothing to worry about. Please continue with the installation and it will not affect the stability of your PC or cause it harm.

Your website states the battery will give 10hours of playback but I am only getting 5-6 hours, why is this?

Manufacturers' battery life quotes are based on perfect playing conditions. They are able to achieve 10 hours playback by turning the player on, setting the volume at a mid range, selecting repeat all, pressing play and leaving the player to play with not human interference. As soon as you start pumping up the volume, skipping tracks and turning the player on and off the battery life is reduced.

Please note: Batteries supplied with the Mp3 Player are only good enough for a 1 hours of playback as they are given to get you started on the MP3 player.

If the files have been downloaded from the internet there is a chance they will be corrupt and this is why your player is freezing up to. They may play perfectly well on your computer but not on your player. To confirm if it's the files that are the problem convert one of your CD's (see our ripping guide) to MP3 or WMA and download them onto the player. If they play perfectly well then the problem lies with your downloaded files and not the player.

I have transferred my files onto the MP3 player and they show up on the removable disk in “My Computer” but they won't play on my player. Why is this?

You need to make sure you have converted the files into digital format. If you have just transferred the files from a standard audio CD they will not play on your player. Please see our "ripping guide" for information on how convert your music.

How many hours playback can I get on my MP3 player?

So how much music can a given player store? The basic rule of thumb is "one megabyte holds one minute." That is, for every megabyte of memory, you can store about a minute of compressed music at near-CD quality. To help you compare specs when you start shopping, here's a quick peek at some typical player capacities, and how music and megabytes match up:

In the chart above, our numbers are based on a bitrate of 128Kbps. Some folks store more music per megabyte by encoding their music at a lower bitrate . Although certain codecs claim better sound quality at lower bitrates, generally the more compression you use, the lower the sound quality. Consider encoding files at lower bitrates for applications such as audio books, where sound quality is less critical.

I have created an encrypted partition on my MP3 player using the MP3 Player Disk Tool and transferred data to it however when I reconnect the Mp3 player I cannot see the data I have downloaded only the file named “RdiskDecrypt.exe”.(or) I have created an encrypted partition on my MP3 player using the MP3 Player Disk Tool and cannot transferred data to the encrypted partition. Why is this?

A possible reason is that the video setting of the device is not correct and causing the screen not working properly. To reset the setting, please press and hold the  key then press MENU key to switch the setting in sequence (switch to next setting by pressing MENU key each time). When the screen is working properly again, please set the HV355 output setting to the right configuration. Please refer to the user manual for how to configure Video Setup.

For example an HV355 with a capacity of 300GB is able to store the content of 60 DVD discs or 375 CD discs, or about 60000 MP3 music or 100000 pictures.

HD360C IEEE 1394 (FireWire) interface problem and solution.

For Replacement of remote control, power adapter, battery?

A fee for products that are returned to us found to be in working condition we can not charge at the moment for this.

Price for replacement power adaptor for all enclosures
£25